HMS(Hospital Management System) – Digitalizing a patient’s journey and its importance

From the automotive industry to tourism, retail to real estate, it can be said undoubtedly that the future of business is digital. Thus the healthcare industry, as the technology is reshaping the relationship between patients, health care providers, and the health system, is no exception. Nowadays Mobile play the most important role, as it has become the patient’s constant companion. By connecting patients and healthcare providers, treatments can be improved due to non-stop real-time gathered data.

By providing access to such accurate information, health care providers are able to take immediate action if necessary. This will prevent conditions from worsening and therefore improve quality of life. The transformational change in the healthcare industry is thus only taking place because patients are empowered by using digital tools on every step of their journey.
OpenWeb SolutionsHospital Management System (HMS) is a computer or web-based system which will help in making the whole functions paperless. It integrates all the information regarding patients, doctors, staff, hospital administrative details etc into one software.

As digitization has the potential to impact every aspect of care, delivery, and operations; enabling smarter choices, efficient utilization of time and resources, and allowing more time spent on patient interaction at the point of care. To better understand the increasingly virtual world of health care, and in what ways such digitalization can benefit both providers and patients, we sat down with a Hospital Management System (HMS) – Digital Solutions managing partner to know every detail about the workflow.
                                                                      Now let’s focus on a patient’s journey.

 Discussion about a patient’s Multi-Stage Journey: In today’s health care landscape, Hospital Management System (HMS) have more options, choices, and responsibilities when it comes to manage their own care. This ecosystem shift means that the patient journey is not a linear one, but rather a multi-stage journey, like a tree with many different branches, with many different channels and touch points along the way. The phases of the patient engagement journey include the following:
 Awareness: Self-assessment of conditions and symptoms, leading to online research and education, posing questions on social media, etc.
 Help: Initial contact with health system via call center, email, mobile, etc.
 Care: Assessment of health condition in the medical facility (physician’s office, hospital, etc.)
 Treatment: On-site and follow-up care (medications, physical therapy, etc.)
 Behavioral/Lifestyle Change: Changes to reduce re-admissions and promote proactive health.
It’s important to note that patient engagement is not a static journey, but one that should continue to evolve over the lifetime of a patient. The engagement between the patient & physician is enabling the patient to better manage his/her own care. This represents a very different construct for thinking about patient treatment – in other words, engagement does not begin and end with a single encounter.

 Considering the Importance of Digitalizing a Patient’s Journey:
A significant investment of time, effort and resources allows HMS to focus more on patient interaction. But in turn, offers an unprecedented opportunity to achieve competitive advantage so that more precise diagnoses and treatment options can be offered to patients. Here are various key strategies to consider the importance of digitalizing a patient’s journey.

 The Patient Experience:
A positive patient experience is crucial to Hospital Management System. Here, patients get the top priority. Any new platforms should focus on the patient experience: boosting patient satisfaction, increasing patient engagement, and improving care outcomes.  A patient-centric approach to service planning, design and delivery is a sure way to achieve greater patient satisfaction and technology-enabled efficiency. Without a patient-centered approach, any investment in new technology will be wasted. Thus, digitalizing the patient journey simply makes difficult health situations much easier to manage for patients, while it allows the most digitally competent health care provider HMS, to access their target groups with less cost and greater conversion.

  Workflow Efficiency:
Studies have shown that doctors are spending two-thirds of their time doing paperwork rather than seeing the patient. Not to mention, there are not enough primary care doctors to care for the ever-growing population. Consequently, HMS is now focusing on how new digital capabilities can help employees work more efficiently so they can spend
more time with patients instead of on administrative tasks and also can reduce wait times and paperwork.

 Infrastructure:
Hospital Management System ensures the secure sharing of information across all levels. Before starting the digitizing process, it is important to have a clear overall picture of the current IT infrastructure and how this affects staff and patient interactions. This integrated model in digital transformation is the key to ensuring operational efficiency, lowering costs and improving patient outcomes.
Thus at the end of the content, it is sure to say that Hospital Management System (HMS) has already begun to disrupt the health industry for the better. And they also have made a proof of the great benefits from the inevitable digitalization of their industry. This progress presents opportunities for efficiency and satisfaction for patients,
professionals, and providers alike.
Openweb Solutions is engaged in developing various high performance and critical applications in the healthcare domain since 2006. Some of the noteworthy we and mobile applications developed by us include (but not limited to):
 iShareScan application for kjayamedical LLC.
 QDicom application for ACES Gmbh.
 DentalTrax application for DentalTrax.com
 iMet application for Boston Children Hospital
 RIS application for kjayamedical LLC.
We have also developed Radiology Information System (PACS/RIS), Electronic Medical Records (EMR), Electronic Health Records systems (EHR), Hospital management systems (HMS) and DICOM viewer and processors using J2EE and PHP frameworks. We are also featuring in the CIO Magazine and becoming one of the top 20 Health Care Solution provider in India has been worth our tireless efforts.
Along with that we have created an interactive AI based application (for Boston Children University) that helps teen-agers to quit DRUG or Smoking Addiction.
Call us at +919830479100 to speak with our business analyst for a demo.

Aditi Das
Digital Marketing Executive at Openweb Solutions